vipjee Privacy Policy
Your personal information is completely safe with us — learn how vipjee collects, uses, and protects your data.
Welcome to vipjee. This privacy policy tells you what kinds of information we collect when you use our website, open an account, or use our services, why that information is collected, how it is stored and processed, and what measures we take to protect your information.
On this page, "vipjee", "we", and "our" refer to the vipjee platform and its operating entity. "You" or "user" refers to any person using our services.
Please read this privacy policy carefully before using our services. Registering on our platform or using our services means you are agreeing to the terms of this policy.
1. Information We Collect
We collect certain personal information to operate vipjee's services smoothly and to provide you with an uninterrupted gaming experience. The types of information collected are described in detail below:
a) Registration Information
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number
- Login password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
b) Identity Verification Information (KYC)
We carry out an identity verification process to ensure secure transactions and prevent fraud. As part of this process, you may provide any one of the following documents:
- National ID card (NID)
- Passport
- Driving license
- Utility bill or bank statement (for address verification)
c) Financial Transaction Information
We store transaction details at the time of deposits and withdrawals. This includes:
- Last few digits of your bKash, Nagad, or Rocket account number (not the full number)
- Transaction date, time, and amount
- Transaction reference number
d) Automatically Collected Information
Some information is collected automatically when you visit our website:
- IP address and device type
- Browser name and version
- Pages visited and session duration
- Cookie and local storage data (see details below)
2. Purpose of Data Collection
vipjee collects user information only for legitimate purposes. The main purposes are listed below:
a) Account Management
Your information is used to create, verify, and secure your vipjee account and to manage login sessions.
b) Processing Financial Transactions
Your information is used to process deposits and withdrawals via bKash, Nagad, and Rocket, to maintain transaction history, and to resolve any financial disputes.
c) Security and Fraud Prevention
Your information is analysed to detect suspicious activity, prevent multiple accounts, and counter money laundering (AML) and other financial crimes.
d) Customer Support
Our 24/7 live chat support team may access information related to your account to help resolve your issues.
e) Managing Bonuses and Promotions
Your transaction information is analysed to correctly award welcome bonuses, cashback offers, and VIP programme benefits.
f) Meeting Legal Obligations
To meet the requirements of applicable laws and regulatory bodies, we are required to retain certain records for specified periods.
3. Data Storage and Security
vipjee treats the security of your information as its highest priority. We use industry-standard security technologies:
SSL Encryption
Our website and all data transfers are protected by SSL/TLS encryption technology, which keeps your information private from third parties.
Password Protection
Your password is never stored in plain form — it is encrypted using a one-way hashing algorithm. As a result, even our staff cannot see your password.
Access Control
Only authorised staff may access your personal information, and that access is limited strictly to what is necessary to provide the service.
Data Retention Period
All information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period as required by applicable law to meet legal obligations and resolve disputes.
4. Sharing Information with Third Parties
vipjee does not sell or rent your personal information. However, limited information may be shared with third parties in the specific circumstances below:
a) Payment Processing Organisations
To complete transactions via bKash, Nagad, and Rocket, the necessary information is shared with the relevant payment gateways. These organisations have their own privacy policies.
b) Technology Service Providers
Minimum necessary information may be shared with providers of servers, cloud storage, and security services used to operate our platform. These providers are bound by strict confidentiality agreements with us.
c) Legal Authorities
Information may be provided as part of a legal obligation in response to a court order or a lawful request from a government body. In such cases, we provide only the minimum information required.
d) Fraud Investigations
In cases of confirmed fraud or money laundering, relevant information may be shared cooperatively with investigating agencies.
5. Cookie Policy
The vipjee website uses cookies and similar technologies. A cookie is a small text file stored in your browser. We use the following types of cookies:
Essential Cookies
The basic functionality of the website is not possible without these cookies. Maintaining login sessions and security verification are included. These cookies cannot be disabled.
Functional Cookies
These cookies help remember your preferences (such as language selection) and improve your experience.
Analytical Cookies
Anonymous statistics are collected to understand which pages are visited most often and how users navigate the site. This helps us improve the quality of our services.
You can control most cookies by changing your browser settings. However, disabling cookies may cause some website features to not work properly.
6. Your Rights
As a registered user of vipjee, you have the following rights:
Right to Access Information
You can view and download the information stored in your account at any time. For more detailed information, contact our support team via live chat.
Right to Correct Information
If any of your personal information is incorrect, you may request that it be corrected. For information required for identity verification, new documents may need to be provided for a correction.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, we are legally required to retain information needed to meet legal obligations for the specified period.
Right to Object to Processing
If you do not wish to receive marketing messages, you may object at any time. In such cases, we will act on your request as quickly as possible.
To exercise any of the above rights, contact us directly via live chat or email.
Privacy contact: [email protected]
Our support team is available in Bengali seven days a week, twenty-four hours a day.
7. Protection of Minors
vipjee is for persons aged 21 and above only. Our platform does not intentionally collect any information from minors. Age is verified at the time of registration.
If it comes to our attention that information from a minor has been collected, that account will be closed immediately and the related information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
8. International Data Transfers
Our servers and service providers may be located outside Bangladesh. In such cases, your information may be transferred across international borders. We ensure that all such transfers are always carried out under appropriate security measures.
For data transfers we use industry-standard contractual and technical safeguards that ensure the privacy and security of your information.
9. Policy Changes
vipjee reserves the right to change this privacy policy as needed. For significant changes, we will:
- Publish the updated policy on the website and update the "Last Updated" date.
- Send a summary of the changes to users' registered email addresses.
- Provide reasonable notice before the effective date of the changes.
If you continue to use our platform after a policy change, it will be assumed that you have agreed to the new policy. Please review this page periodically.
10. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, we take them seriously. Ways to contact us:
- Live Chat: Speak directly with our team in Bengali via the live chat button on the website — available 24/7.
- Email: [email protected] — We typically respond within business days.
We investigate every complaint seriously and try to provide a resolution as quickly as possible. Protecting your privacy rights is our responsibility and we are always committed to fulfilling it.
Support Email: [email protected]
Get help in Bengali via live chat — 7 days a week, 24 hours a day.