vipjee FAQ — all answers
in one place

Deposits via bKash are nearly instant — funds are typically credited to your account within a few seconds to a few minutes. The same speed applies to Nagad and Rocket. Once the deposit is confirmed, you can start playing right away.

The minimum deposit at vipjee is ৳300 (for every method — bKash, Nagad and Rocket). The minimum withdrawal is ৳800. Players with smaller budgets can get started with ease.

Withdrawals from vipjee to Nagad are usually completed within 1 hour. The same timeframe applies to bKash and Rocket. If your verification is complete and there are no pending wagering requirements on your account, withdrawals may be processed even faster.

vipjee itself does not charge any deposit or withdrawal fees. However, your mobile banking operator (bKash, Nagad, Rocket) may apply a small transaction fee according to their own policy — you can check that in the relevant app.

Yes, Rocket (Dutch-Bangla Mobile Banking) is accepted directly at vipjee. Go to the cashier page, select the Rocket option, enter the amount and confirm with your Rocket PIN. You can get started with a minimum deposit of ৳300.

A withdrawal request can be cancelled before processing begins. Once it has been sent to the payment gateway, it can no longer be cancelled. In any urgent situation, contact us via live chat — our team is active 24/7.

To bet on a BPL match or any cricket match, log in to your vipjee account and go to the cricket section. Choose a match, select your market (match winner, total runs, wickets, etc.), enter your stake and click the "Place Bet" button. With live betting you can also place bets while the match is in progress.

RTP (Return to Player) is the percentage a slots game pays back on average over the long term. For example, a 96% RTP means that for every ৳100 wagered, an average of ৳96 is returned — but this is an average across billions of spins, so results in any single session may vary. All games at vipjee are powered by a certified Random Number Generator (RNG).

Yes, vipjee's live casino section — featuring live dealer games from Evolution Gaming, Ezugi and other providers — works fully on mobile. With a good 4G or Wi-Fi connection, you can enjoy the live dealer video stream without interruption.

Betting on the T20 World Cup, IPL and other international cricket events is available at vipjee. The match list in the cricket section is updated regularly throughout each tournament. You can also choose from various markets when betting on Bangladesh Tigers matches.

Yes, Aviator by Spribe is available at vipjee. It is a crash game — a plane takes off and a multiplier keeps rising. If you cash out before the plane crashes, your bet is multiplied by that multiplier. Deciding when to cash out is the core strategy.

All games at vipjee are sourced from certified and tested providers. The outcome of every game is determined by a certified RNG (Random Number Generator), which cannot be manipulated in any way. The platform operates with SSL encryption and a fair play policy.

vipjee offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and you receive a ৳2,000 bonus, giving you a total balance of ৳3,000. Activate the bonus option during your first deposit after registration.

The wagering requirement for the welcome bonus is 15x. This means you need to wager 15 times the bonus amount before withdrawing winnings from it. For example: if you receive a ৳2,000 bonus, you must wager a total of ৳30,000. You can withdraw normally once the wagering requirement is met.

vipjee has 4 VIP tiers — Bronze, Silver, Gold and Platinum. Weekly cashback rates are up to 0.4%, 0.8%, 1.1% and 1.5% respectively. The more you play, the higher the tier you reach and the more benefits you receive.

The conditions for using a bonus depend on the type of bonus. Some bonuses are valid only for slots, while others can also be used for sports betting. The detailed terms of each bonus are clearly stated alongside each offer — read the conditions before claiming.

Most bonuses have a specific expiry period. Once the period has passed, they generally cannot be claimed. However, vipjee regularly launches new promotions. If you have an exceptional circumstance regarding a missed bonus, let our live chat support know.

Yes, vipjee uses industry-standard SSL encryption to protect all personal information and transaction data. Your name, mobile number and payment details are never shared with any third party. See our privacy policy for more details.

No, vipjee is for users aged 21 and above only. Age is verified during account registration. If you suspect that someone underage is using the site, please notify us immediately via live chat. We place the highest importance on responsible gaming.

If you feel that gaming is having a negative impact on your life, let us know right away via live chat. vipjee offers self-exclusion, deposit limits and cooling-off periods. To learn more about responsible gaming tools, visit our responsible gaming page.

To activate self-exclusion, contact vipjee's 24/7 live chat or send a request to [email protected]. Your account can be restricted for a specific period or permanently, according to your needs. This process is handled confidentially and respectfully.

The vipjee support team is available 7 days a week, 24 hours a day via live chat. If you prefer to contact us by email, write to [email protected]. For urgent matters, live chat provides the fastest resolution.